Refund Policy
Simple, on purpose
Before you pick a puppy
Your $500 deposit is fully refundable, any time, for any reason, up until the moment you lock in a specific puppy on Pick Day. Request it from your account (or by email) and we'll process it promptly to your original payment method, including any sales tax collected. Your spot in line is released when the refund is issued.
After you lock in a puppy
Locking in a puppy takes that puppy off the table for every other family, so from that point refunds are handled case by case rather than automatically. Talk to us — we're humans, and if life happens we'll work with you (including options like moving back to the waitlist for a future litter).
If we can't deliver
If a litter doesn't arrive as planned, or we can't offer you a puppy within a timeframe you're comfortable with, you always have the choice between keeping your spot for the next litter or a full refund of everything you've paid.
Questions about this policy: hello@goldennoel.com. This policy is part of our Terms of Service.